Lead, Proactive Trust & Safety Operations
Snap Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $196,000 per year
Job Level
Senior
About the role
- Provide operational support for Snap’s proactive harm and abuse detection framework and to flex in to support the larger T&S team as needed.
- Keep a cool head under pressure, and is excited about cross-functional work with our Public Policy, Product and Engineering teams.
- Build and improve processes, and take a hands-on, innovative approach to helping keep Snapchatters safe.
- Become a subject matter expert in Snap’s proactive detection tools and services, and own projects from start to finish.
- Develop and maintain proactive detection rules.
- Identify trends and patterns by reviewing reported content and conducting outside research.
- Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints.
- Develop and conduct training for other T&S team members.
- Enhance the team’s work through recommendations for optimizing tooling as well as process development and improvement.
- Ensure that new product and workflow launches are properly planned for and supported.
- Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data.
- Serve as a consultative partner to our vendor team and provide subject matter expertise for processing all types of requests related to proactive detection with a high degree of quality and efficiency.
Requirements
- Bachelor’s degree, or 4 years of practical experience in lieu of a degree
- 5+ years of experience working with technical xfn groups and technology, such as machine learning or related fields, to investigate and resolve on platform safety issues.
- 1+ years of experience in a leadership capacity
- Ability to work a rotating weekends on-call as needed
Benefits
- paid parental leave
- comprehensive medical coverage
- emotional and mental health support programs
- compensation packages that let you share in Snap’s long-term success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
proactive harm detectionabuse detectionprocess developmentproactive detection rulesdata analysismachine learningproject managementtraining developmentrisk assessmenttechnical problem solving
Soft skills
communicationcross-functional collaborationleadershipproblem-solvingnegotiationadaptabilityinnovationcool under pressureconsultative partnershiporganizational skills