Field Service Technician I
Smiths Group plc
full-time
Posted on:
Location Type: Remote
Location: Remote • Arlington • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $47,040 - $95,520 per year
Job Level
Junior
About the role
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field; provides customer training as required
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary
- Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements
- Seeks to provide technical support to customers and other service professionals as required
- May participate in site surveys, pilot program service activities, attend meetings
- Maintains clear and concise business communication, both oral and written
Requirements
- Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
- Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
- Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
- Excellent communications skills and have a strong orientation for customer focus and teamwork
- Must be willing & able to travel at short notice.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingfield repairelectrical systemselectronic systemsmechanical systemsequipment maintenancecustomer trainingtechnical supportperformance assessmentreport preparation
Soft skills
customer satisfactioncommunication skillsteamworkcustomer focusbusiness communication
Certifications
Associate’s DegreeRelated Trade CertificationMilitary Training