Senior Manager, Customer Performance – Accountability
SmithRx
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead initiative, in collaboration with the Account Management team to ensure that SmithRx performance analysis is completed and value is communicated to clients on an ongoing basis so that our customers are aware of our value.
- Build a "performance assessment playbook” to ensure SmithRx is ahead of all contract performance accountability processes with clients and partners, and clients are satisfied with our outcomes.
- Work with the Data Analytics team to deeply understand our performance for clients, and build reports to maximally automate the process of performance accountability.
- Actively participate in deal assessment for ongoing retention activity.
- Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value.
- Collaborate with the Legal team to ensure that our client agreements appropriately reflect our performance accountability strategy.
- Work with SmithRx senior leadership to innovate and evolve performance accountability models for SmithRx, and the PBM industry as a whole.
- Engage pharmacy consultants and brokers to educate the market about SmithRx’s performance accountability strategy and why it optimizes client outcomes.
- Various other ad hoc strategic projects aimed supporting SmithRx growth initiatives.
Requirements
- 8+ years of experience in analytical, financial, or strategy roles, including 3+ years experience in healthcare and/or pharmacy industry related roles.
- Prior experience in finance, consulting, or startup experience, is a strong plus.
- Bachelor's degree or equivalent experience, advanced degree or MBA preferred.
- Excel at both written and oral communication, adeptly presenting SmithRx value proposition and philosophy on performance accountability to audiences including internal leaders, brokers, pharmacy consultants, and employers.
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisfinancial analysisperformance assessmentreport automationcontract performance accountabilitystrategic project managementvalue proposition developmentperformance accountability models
Soft skills
communicationcollaborationleadershippresentation skillsclient engagementstrategic thinking
Certifications
Bachelor's degreeMBA