Customer Support

• Support the customer and work on upsell during exchange and order process.
• Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media.
• Provide a professional service to support customer & partners to be more self-efficient.
• Record specific details of customer & partner contacts & ensure actions taken on each and every case.
• Research answers or solutions as needed within our policies & help to identify improvement areas.
• Effective complaint handling to meet instant satisfaction.
• Ensure Partners are aware of the latest Smartbox innovations as a means to driving partner engagement and satisfaction.
• Keep the schedule adherence to a tee to support the colleagues and customers to your best ability.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process.
• Work effectively with the team to deliver and exceed KPIs for quality and quantity & to support brand development.

Customer Service Executive – Spanish Market

Customer Service Executive, Italian Market