Billing Specialist
Smart Care
full-time
Posted on:
Location Type: Office
Location: Siler City • Florida, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer inbound phone calls from service techs closing out of service calls
- Ensure proper checklists and paperwork are attached to service tickets after work is complete
- Work with service managers and techs to research issues on service tickets to ensure customers are billed properly
- Ensure accurate and timely invoicing to customers, according to customer-specific contracts and terms
- Create quotes and email to customers for approval for follow-up service calls
- Coordinate with parts department to order necessary parts for follow-up calls
- Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner
- Assist with emergency service requests by being a part of the evening and weekend on-call rotation
Requirements
- Ability to multitask in a fast-paced, ever-changing environment
- Strong verbal & written communication skills
- Must be able to have multiple interruptions per day while maintaining focus and attention to detail
- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proficient in Microsoft (Word, Excel, & Outlook)
- Strong work history with excellent references
- Adaptable to change and good with technology
- Ability to retain new information and pick up on new processes and programs quickly
- Strong team player with a positive attitude
- Excellent time management skills
- Demonstrated ability to make sound decisions under pressure
- Ability to take initiative to make things happen
- Previous customer service experience required
Benefits
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.
- If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoicingcustomer servicemultitaskingattention to detaildecision makingworkflow monitoringquote creationservice ticket managementparts orderingemergency service handling
Soft skills
verbal communicationwritten communicationadaptabilityteam playertime managementinitiativefocuspositive attitudeability to handle interruptionsability to retain information