Customer Support

• Work with patients to obtain corrected or missing documentation.
• Review and process durable medical equipment and diagnostic orders.
• Follow up with patients who are missing documentation.
• Contact patients when their order is unable to be fulfilled.
• Follow up with patients who need to submit diagnostic testing.
• Manage patient and order flow from third-party ordering platforms.
• Schedule appointments for patients, including initial consultations, follow-up visits, and procedures, using the office's scheduling software.
• Handle rescheduling or cancellations, accommodating patient needs while managing the company’s scheduling requirements.
• Verify insurance information with patients, providing necessary instructions and information when necessary.

Customer Support Specialist I

Customer Support Specialist

Customer Care Agent, French/Dutch

Customer Service Engineer, Food Industry

French-Speaking Customer Experience Specialist