Architect

• define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience
• work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities
• deliver and maintain Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications
• support and enable technology Product and Chapter Leaders to deliver increased value to customers and operations associates
• measure performance through established objectives and metrics that deliver agreed upon business, technology, and people results
• partner with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps

Vice President – Architecture

Vice President, Architecture

Architect

Senior GPU Power Architect

Senior Business Intelligence Architect

Principal Architect