Skedulo

Internship Program – Customer Success, Technical Support

Skedulo

internship

Posted on:

Location Type: Hybrid

Location: Ho Chi Minh City • 🇻🇳 Vietnam

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Job Level

Entry Level

Tech Stack

Vault

About the role

  • Monitor customer satisfaction metrics.
  • Manage requests for customer vault access.
  • Track customer engagement activities, including the Quarterly Business Review and monthly or bi-weekly catch-ups.
  • Update and maintain customer information as necessary.
  • Review the internal knowledge base and address question-type escalations from customers.
  • Oversee the new feature request process and ensure follow-up until resolution.
  • Complete additional tasks assigned by the team lead related to the Customer Success role.
  • Oversee the unassigned technical support ticket queue and prioritize issues for the team lead.
  • Providing first-level contact and problem resolution for customers with Salesforce and application problems.
  • Review initial recommendations generated by AI.
  • Reproduce issues across various environments, including standard, internal, customer sandbox, or customer production, with guidance from senior team members.
  • Assist senior members in following up on internal escalations.
  • Complete additional tasks assigned by the team lead related to the Technical Support role.

Requirements

  • Enrollment in the third or final year of an undergraduate program at an accredited university required.
  • Proficient communication skills in English.
  • Ability to engage in effective and positive interactions with customers and team members.
  • Strong time and task management capabilities.
  • Demonstrated interest in resolving issues related to SaaS and Workforce Management products.
  • Adaptability in responding to diverse personalities, maintaining composure when addressing stressed or upset customers.
  • Proficient problem-solving, logical reasoning, critical thinking, and decision-making abilities.
  • Basic familiarity with technical support platforms is advantageous.
  • Must be able to work at least 1-2 days in the office inline with internal company policy.
Benefits
  • Engage in a 6-12 month internship program focused on practical experience.
  • Acquire valuable hands-on knowledge of products and customer service.
  • Collaborate with seasoned professionals and benefit from mentorship opportunities.
  • Enhance your skills and knowledge pertinent to the IT software industry.
  • Experience a collaborative and supportive work environment.
  • Join a dynamic and passionate team.
  • Participate in on-the-job training to ensure a clear understanding of job responsibilities.
  • Enjoy a comfortable work environment that fosters efficiency, teamwork, and knowledge sharing.
  • Receive personalized attention and guidance for individual development.
  • Participate in all company events with our team members.
  • Commit to making this a meaningful and productive start to your career.
  • Opportunity to join our team as official staff, with a comprehensive benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer satisfaction metricscustomer engagement activitiesproblem resolutiontechnical supportissue reproductionSaaSWorkforce Management
Soft skills
communication skillscustomer interactiontime managementtask managementadaptabilityproblem-solvinglogical reasoningcritical thinkingdecision-making