Product Ambassador – Technical CSM
Abacum
Customer Success Manager
Singular
full-time
Posted on:
Location Type: Remote
Location: Remote • 💃 Anywhere in Latin America
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth.
- You’ll act as the primary business point of contact for all of your clients and serve as a trusted consultant on their behalf.
- Develop and deliver a roadmap to success.
- Drive product adoption and ongoing usage of Singular, while promoting customer satisfaction and advocacy.
- Manage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance.
- Partner with the Sales team to advance account renewals and expansion.
- Lead the process for aligning the marketing executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes.
- Proactively identify account risks and develop save plans.
- Analyze your portfolio, identify risks and opportunities, and prioritize for impact.
- Become an expert on the Singular platform and integrations, while keeping up with industry trends in data and analytics.
Requirements
- Ideally, 5+ years of experience in Management Consulting or Customer Success
- Experience in working with complex technologies, several different stakeholders across different divisions
- Strong leadership skills
- Impressive executive presence and communication skills
- Extremely data-driven.
- A proven track record in a consulting role and a customer-facing environment.
- Industry experience would be to your advantage, but is not necessary.
- Expertise in leading meetings with strong presentation skills will play a big role in your success here at Singular
- Excellent collaborator with the skills needed to engage across multiple teams.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer successmanagement consultingproduct adoptionroadmap developmentstakeholder managementrisk identificationpresentation skillsconsultingcustomer relationship management
Soft skills
leadershipcommunicationcollaborationexecutive presencedata-driven mindsettrust advisorproblem-solvingstrategic planningcustomer advocacyengagement