Customer Support

• Manage the full order life cycle from creation through delivery, ensuring accurate pricing, lead times, inventory availability, and adherence to customer requirements
• Ensure a smooth end-to-end supply chain process between Simple Mills and customers
• Partner cross-functionally to resolve customer complaints, credits, and deductions in a timely manner
• Work closely with Warehousing & Logistics teams to ensure accurate and on-time, in-full (OTIF) deliveries
• Proactively communicate with customers regarding service-level risks, inventory constraints, and order status updates, and develop action/allocation plans when needed
• Collaborate closely with the Sales team to ensure order prioritization and accurate delivery alignment during inventory shortage situations
• Drive root-cause analysis for OTIF losses and partner with cross-functional teams to implement process improvements
• Maintain and update customer orders and any associated changes within the ERP system
• Develop a deep understanding of customer requirements and ensure compliance with all service expectations
• Monitor and report on key customer supply chain KPIs (fill rate, on-time pickup/delivery) and identify opportunities for cost efficiency
• Interact with EDI platforms to resolve order management errors or delays
• Create and distribute daily, weekly, and monthly reporting both internally and externally
• Identify and execute cost-savings initiatives related to chargebacks, deductions, and non-compliance fees
• Work with distributors to manage order delays and modifications - including proactive communication, issue troubleshooting, and evaluating inventory to ensure timely fulfillment
• Perform other projects and responsibilities as assigned

Customer Service Specialist

Support Specialist – Bilingual, English/Spanish

Support Specialist – Bilingual, English/Spanish

Support Specialist

Customer Support Representative

Customer Service Representative