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About the role
Key responsibilities & impact- Identify complex customer- and/or machine-related problems, review related information to develop and evaluate options, and implement effective, strategic solutions
- Assess and analyze conversions and retrofit needs
- Provide technical support and training to Signode technicians
- Read and interpret complex drawings, wiring diagrams, and schematics as required for installation, commissioning, training, repair, conversions, and retrofits of customer equipment
- Independently schedule service calls, diagnose and troubleshoot equipment failures involving mechanical, hydraulic, pneumatic, electrical, and electronic functions
- Disassemble units and replace defective parts
- Make adjustments and test proper operation on most assigned equipment
- Coordinate proactive pre-installation meetings with customers to review installation procedures and company/customer responsibilities
- Inspect sites for product compatibility and install, adjust, and test equipment
- Proactively report and follow up on potential unsafe conditions and recommend effective solutions
- Maintain effective customer relationships by diplomatically explaining product failures, the nature of the problem, and recommended corrective actions
- Communicate essential information in a timely manner to key stakeholders such as customers, management, and engineering
- Troubleshoot and repair advanced-level PLC issues
- Design and deliver training programs for repair and/or preventive maintenance
- Prepare comprehensive technical surveys on redesign leads
- Work with the inventory manager to assist with appropriate stock levels and specific parts
- Identify conversion and retrofit opportunities and notify appropriate parties to support quotation proposals
- Advise customers on the need to maintain spare parts inventory to ensure continuity of their operations
- Ensure effective operational excellence (reporting/administrative tasks for reliability service technicians).
Requirements
What you’ll need- Bachelor's degree in Engineering (Mechatronics, Electrical, or Automation)
- 8 years of relevant/transferable experience
- Experience in equipment/machine maintenance
- Advanced English proficiency
- Knowledge: electrical, mechanical, PLC, and HMI
- Skills: Microsoft Office (Word, Excel, Outlook, etc.)
- Vocational training (electrical, mechanical, or automation courses - SENAI or similar institutions).
Benefits
Comp & perks- All of your information will be kept confidential in accordance with the General Data Protection Law (LGPD - Law No. 13.709/2018)
- Reasonable accommodations can be made to enable qualified individuals with disabilities to perform the role appropriately
- Equal opportunities for all qualified applicants
- If you need any assistance applying for this vacancy, please contact us at [email protected]
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PLC troubleshootingHMI knowledgeelectrical maintenancemechanical maintenancehydraulic systemspneumatic systemstechnical trainingequipment diagnosticsschematic interpretationpreventive maintenance
Soft Skills
problem-solvingcustomer relationship managementcommunicationstrategic thinkingteam coordinationdiplomacyreportingtraining deliverytime managementsafety awareness
Certifications
Bachelor's degree in Engineeringvocational training in electricalvocational training in mechanicalvocational training in automation