Legal Marketing and Case Support Specialist
Job Duck
Customer Service Representative, Member Care
Sidecar Health
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $19 per hour
Job Level
Mid-LevelSenior
About the role
- Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
- Handle issues and complaints where appropriate
- Maintain policies and standard operation procedures
- Help members answer questions, solve problems, and ensure access to care; collaborate within a dynamic startup team
Requirements
- Must reside in Texas, Georgia, or Florida for consideration
- Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
- People-first communicator - you listen with empathy, connect easily, and meet members where they are
- Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
- Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
- Education: High school diploma or equivalent required; bachelor’s degree preferred
- Experience in healthcare or insurance (preferred)
- Bilingual in English and Spanish is a plus
