Customer Success Manager

• Build and maintain high-impact partner relationships by developing strategic account plans that align with partners’ growth goals and Side’s business objectives.
• Develop annual business plans and detailed strategic roadmaps tailored to each partner, focusing on measurable goals that accelerate business performance and success.
• Drive regional expansion by actively identifying, connecting with, and recruiting top-performing luxury agents and teams.
• Confidently communicate the value of Side’s brokerage platform to drive engagement with prospects and deepen adoption, efficiency, and retention among partners.
• Spend 50% of your time leading regular virtual and in-person meetings with partners to consult on key business metrics, track performance, and ensure progress across initiatives and deliverables.
• Serve as a subject matter expert on Side’s pricing model and financial tools to guide partners in designing profitable compensation plans and competitive commission structures.
• Analyze partner financials, including P&L statements, to deliver actionable insights and strategic recommendations that strengthen overall financial health and performance.
• Regularly attend industry and customer events to cultivate strong partner relationships, reinforce community engagement, and champion the unique value of the Side network.

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