IT Helpdesk Specialist
Sibill
full-time
Posted on:
Location Type: Hybrid
Location: Milan • 🇮🇹 Italy
Visit company websiteSalary
💰 €30,000 - €35,000 per year
Job Level
JuniorMid-Level
Tech Stack
AndroidLinuxMacOS
About the role
- Provide IT support to internal teams, ensuring smooth operation of our hardware and software ecosystem.
- Manage hardware and software orders with external suppliers.
- Handle provisioning and de-provisioning of accounts across all internal tools (Google Workspace, Jira, and more).
- Take care of employee onboarding and offboarding, making sure new joiners are fully equipped and leavers are securely offboarded.
- Monitor and troubleshoot issues across OS (macOS, Windows, Linux, Android) and hardware (PCs and Apple devices).
Requirements
- Previous experience in IT support / helpdesk role, ideally in a fast-paced environment.
- Strong knowledge of Google Workspace and Jira.
- Proficiency in managing and troubleshooting macOS, Windows, Linux, Android.
- Familiarity with hardware management (PCs, Apple devices).
- Strong problem-solving mindset, proactive attitude and ability to prioritize.
- Team player with excellent communication skills (Italian and English).
- Be able to commute to our office in Milan at least twice a week
Benefits
- Lunch voucher (8€/business day)
- Welfare budget to spend on our dedicated benefit platform.
- You will work within a team of smart, passionate and nice human beings. People in Sibill tend to be very happy. Happiness is an underrated benefit ;-)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootinghardware managementmacOSWindowsLinuxAndroidGoogle WorkspaceJira
Soft skills
problem-solvingproactive attitudeprioritizationteam playercommunication skills