Operations

• Oversee daily execution and performance of all 3PL-managed fulfillment centers across North America and international markets.
• Partner with 3PLs to ensure consistent, cost-efficient operations that meet or exceed service level agreements.
• Develop and manage KPIs in partnership with the BI team to track warehouse productivity, order accuracy, and fulfillment cost metrics.
• Proactively identify and implement process improvements (e.g., facility layout optimization, automation opportunities, and WMS enhancements).
• Ensure fulfillment partners have accurate rolling forecasts by channel to align labor and capacity planning.
• Drive alignment and best-practice adoption across all facilities, influencing operational consistency and efficiency.
• Lead the operational strategy and execution of retail Roadshows and in-store activation programs across Costco, Sam’s Club, and other partners.

Manager, Fulfillment & Retail Operations

Associate Manager, Strategy & Operations – Fraud

Senior Global Operations Manager

Operations Engineer

ABA Regional Operations Manager

Operations Manager