Customer Account Manager, Mid-Market
Shopmonkey
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Build and maintain a pipeline of high-quality opportunities within our mid-market customer base
- Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
- Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
- Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively
- Learn tried and true SaaS sales strategies
- Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry
- Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
Requirements
- 2+ years of sales experience, preferably at a technology company, with a track record of top performance.
- Experience managing month to month and multi annual contracts with multiple products in use
- Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.
- Aptitude to operate in a highly ambiguous and fast-paced environment.
- Demonstrated passion for the startup community and new technology businesses.
- Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor.
- Thirst for personal growth, team player mentality, and equal willingness to teach and learn.
- Willingness to travel 20-30% with onsite visits to clients
Benefits
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
- 11 paid holidays
- Flexible time off - take the time off you need!
- Matching donations for approved charitable organizations
- Group volunteer efforts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experienceSaaS sales strategiescontract managementcustomer engagementup-sellingcross-sellingCRM utilizationpayments processing
Soft skills
communication skillsempathycharismahumilityteam player mentalitypersonal growthadaptabilityproblem-solving