Area Manager, Fulfillment Operations
ShipBob, Inc.
Warehouse Support Specialist
ShipBob, Inc.
full-time
Posted on:
Location Type: Office
Location: Elwood • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
JuniorMid-Level
About the role
- Help monitor and complete inventory control activities for ShipBob merchants at partner fulfillment centers as the sole onsite ShipBob representative
- Run daily cycle counting and inventory control processes according to written SOPs utilizing partner resources
- Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite
- Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA
- Determine root cause of inventory adjustments and lead efforts to correct
- Perform audits or other actions requested by merchants within the site
- Respond and resolve merchant-facing requests via ticketing system around inventory related issues within 2-hour SLA
- Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes
- Communicate updates and relay important operational information about merchants directly to OSS Area Manager
- Present weekly performance reports during business review with leaders from partner fulfillment center
- Comply with all food safety and compliance policies and ensure products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality
- Other duties/responsibilities as necessary
Requirements
- 2+ years of experience with ICQA processes in a 3PL or warehousing environment
- Proficiency with Warehouse Management System software
- Experience using an RF Scanner preferred
- Demonstrated ability to work independently without direct supervision on-site
- Possesses effective written and verbal communication skills; displays reading comprehension skills; experience communicating directly with customers or vendors preferred
- Excellent time-management and prioritization skills
- Excellent attention to detail
- Strong interpersonal skills; ability to maintain a professional demeanor and build rapport with team members
- Comfortable in a fast-paced and highly adaptive environment
- Ability to lift 50 lbs. without any health limitations
- Able to stand and walk continuously during and up to an 8-10hr shift or more
- Able to bend, stoop, reach above, and push/pull frequently
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Weekly paycheck with paid overtime eligibility
- Pay progression program
- Paid Time Off & Sick Time Off
- Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
- Check us out on Instagram (@lifeatshipbob)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory controlcycle countingauditsroot cause analysisWarehouse Management SystemRF ScannerSOPsinventory discrepanciesphysical location checksfood safety compliance
Soft skills
written communicationverbal communicationtime managementattention to detailinterpersonal skillsprofessional demeanoradaptabilityindependenceprioritizationrapport building
