Shipping and Warehouse Operations Specialist
Pro Coffee Gear
Job Level
Junior
About the role
- Bring in new business to attain revenue targets using self-sourcing techniques.
- Self-source prospects who will convert to customers using internal databases, creative online searches, self-created cadences and marketing campaigns, referrals and other means.
- Qualify prospects and sell ShipBob’s value propositions to bring in new business that is operationally fit for ShipBob.
- Connect with potential customers, both self-sourced and pre-vetted by the Business Development or Partnerships team, to determine a mutual fit.
- Move customers efficiently through the sales process, ensuring all expectations are properly set and understood.
- Negotiate pricing, contract terms and general partnership agreements.
- Have a thorough understanding of both our tech offerings and Operational capabilities.
- Maintain an updated, clean and thorough pipeline to ensure proper forecasting as well as up to date CRM notes so account status is clear.
- Give feedback to management to continue to improve the sales process and Merchant experience.
- Ensure proper handoff to the post sales team.
- Identify local nuances and help improve processes, tools and documentation.
- Additional duties and responsibilities as necessary.
Requirements
- At least 18 months as an Account Executive or Sales Representative in the eCommerce fulfillment or OMS/WMS/TMS tech space.
- Ability to foster great teamwork and motivate those around you.
- Excellent verbal and written communication skills.
- Organization and time management skills.
- Established track record of success in a Sales position.
- Ability to understand client needs and handle the negotiation process.
- Computer skills, especially MS Excel and CRM software.
- Willingness to work in a start-up environment, be self-driven, identify new customers and work autonomously.
- High appetite to learn, improvise and develop.
