Helpdesk Technician II
Shield
full-time
Posted on:
Location Type: Hybrid
Location: Pennsylvania • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Resolve escalated service tickets from Level 1 support.
- Troubleshoot and support servers, networks, Microsoft 365, and cloud environments.
- Perform proactive system monitoring and patching.
- Collaborate with senior engineers on projects and infrastructure upgrades.
- Deliver excellent customer service with clear, professional communication.
Requirements
- 2–4 years of MSP experience.
- Strong knowledge of Windows systems, Microsoft 365, and networking.
- Experience with RMM/PSA tools (ConnectWise, Ninja, etc.).
- Problem-solver with great communication and multitasking skills.
- Certifications like CompTIA Network+/Security+ or Microsoft preferred.
Benefits
- Work with a variety of technologies across multiple industries.
- Be part of a collaborative, growth-focused team.
- Opportunities for career advancement and certification support.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows systemsMicrosoft 365networkingRMM toolsPSA toolstroubleshootingsystem monitoringpatchingcloud environmentsservice ticket resolution
Soft skills
customer servicecommunicationproblem-solvingmultitaskingcollaboration
Certifications
CompTIA Network+CompTIA Security+Microsoft certifications