SHI International Corp.

Customer Success Manager

SHI International Corp.

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $100,000 - $150,000 per year

Job Level

JuniorMid-Level

About the role

  • The Customer Success Manager is responsible for retention and growth of SHI’s Cisco Support Services & Software business.
  • Work closely with SHI sellers and build Cisco seller relationships as well as top customer relations inside the assigned coverage area.
  • Meet with customers each month helping them with their Cisco environment and renewals, drive adoption, and ensure a positive customer experience with SHI.
  • Execute against given key performance indicators including customer retention, growth of customers business, and selling Cisco support services & software.
  • Manage the lifecycle of Cisco support services & software contracts including EAs.
  • Build top level customer relationships with key SHI customers to ensure a positive customer experience.
  • Work with SHI sales to ensure they are reviewing Cisco roadmaps with stakeholders within the customer.
  • Partner with the Cisco organization to co-sell effectively across a targeted list of customers.
  • Continuous learning and development on new product technology offerings and Cisco support services & software specific offerings and programs.
  • Assist in training SHI Sales on Cisco products & programs and how customers can benefit by leveraging their products & buying programs.
  • Onboard customers to their Enterprise Agreement or other software subscription contracts.
  • Schedule and hold Quarterly Business Reviews with customers.

Requirements

  • Completed Bachelor’s Degree or relevant work experience required
  • Ability to travel to SHI, Partner, and Customer Events
  • 2+ years of experience in a technical, business, or sales role
  • 1+ year experience in a Cisco dedicated sales support / subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts including Enterprise Agreements self-sufficiently for Customers & Account Executives
  • Proficient in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal
  • In-depth understanding of Cisco's business model, architectural frameworks, support service portfolio with service levels, and buying programs.
  • Ability to articulate, sell, and quote Cisco support services, subscriptions, and buying programs.
Benefits
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • Continuous professional growth and leadership opportunities.
  • World-class facilities and the technology you need to thrive – in our offices or yours.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Cisco Support ServicesCisco SoftwareEnterprise AgreementsQuotingCustomer RetentionCustomer GrowthSales SupportContract ManagementCisco Commerce WorkspaceCisco EAMP portal
Soft skills
Customer Relationship ManagementCommunicationCollaborationTrainingProblem SolvingInterpersonal SkillsAdaptabilityNegotiationPresentation SkillsOrganizational Skills
Certifications
Bachelor’s Degree