Operations

• Manage and supervise staff, including hiring, training, coaching/mentoring, and doing performance evaluations
• Foster and promote a positive culture within direct report team and collaborating teams
• Demonstrate Shermco’s Core Values throughout your work responsibilities including Commitment to Safety, Accountability for Performance, Commitment to Excellence, Service to our Customers
• Act as a guide for all members of the team to ensure the processes, procedures and standards are consistently delivered and adhered to, both at the department and Company level
• Develop and implement operational policies and procedures to ensure efficiency and effectiveness
• Collaborate with other departments to ensure seamless operations and customer satisfaction
• Ensure compliance with all relevant regulations and standards
• Ensure that the team regularly participates in and complies with Company safety programs; employees have necessary new hire safety training, and that annual or periodic safety training is completed for all department employees; assist in the development, implementation and enforcement of workplace safety policies and procedures and with investigations of any accidents/incidents occurring in the department.
• Ensure the satisfactory resolution of concerns or issues, intervening in the more complex or sensitive issues with respect to customers, contracts, human resources, or safety
• Manage budgets and allocate resources appropriately
• Monitor and analyze operational performance metrics to identify areas for improvement
• Identify and implement new technologies and processes to improve operations
• Provide regular reports to senior management on operational performance and progress towards goals
• Occasionally perform field work to support the team and business needs

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