- Provide crisis intervention and develop an individualized safety plan
- Assist victims in filing for protective orders and completing affidavits
- Accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews)
- Perform assessment of client’s physical, mental health and social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas
- Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties
- Coordinate children’s services including education and daycare, programming and counseling
- Meet with assigned clients regularly and provide intensive case management and advocacy services
- Maintain complete and accurate client records and all documentation in accordance with agency and best standard practice
- Completely and accurately report client information into identified program data systems
- Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner
- Provide domestic violence education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence
- Empower clients to meet goals developed in their individual service plan and collaborate with client to develop a plan for exiting shelter
- Collaborate with Resource Coordinator’s to ensure comprehensive client driven service delivery.
- Advocate for clients and complete referrals to meet client needs.
- Ensure that Artemis House staff are aware of clients’ needs by completing daily documentation and communicating client updates to all staff
- Assist with room turnover, client moves, and preparation for clients entering and exiting the program.
- Listen effectively, delivers effective written and oral communication.
- Maintain familiarity with agency and program emergency procedures
- Participate in staff meetings and trainings as directed by supervisor
- Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees and involved agencies to assist client with their identified goals
- Ensure compliance with all agency policies
- Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
- Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
- Perform other duties deemed necessary to support the program and agency
Requirements
**About You: **
**Required: **
- A bachelor's degree in social work/ human services/ related field or commensurate experience
- 1+ years of case management/ direct services
- Strong written and oral communication skills
- Ability to prioritize competing priorities and make sound judgments
- Ability to complete tasks while navigating frequent interruptions
- Ability to deliver creative resources and solutions to unique challenges
- Strong organizational and time management skills
- Ability to work in a highly intense work environment
- Valid Driver’s License; 10-15% local travel required
- Willingness to work evenings and weekends when needed
- Foreign Language fluency in a language other than English (Spanish)
**Preferred: **
- Foreign Language fluency in a language other than English (ex. Farsi, Arabic or Amharic)
- Experience with providing services to victims of domestic violence, mental health issues, and substance abuse
Benefits
**Benefits: **
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Two Semi-Annual Team Building Events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementcrisis interventionsafety planningclient assessmentdocumentationdata reportingadvocacyreferralsmultidisciplinary teamworkservice coordination