Client Success Manager – Contract
Shaw/Scott
contract
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $75 - $85 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the lead facilitator of high-quality deliverables and the working relationship between clients and internal teams
- Understand client business challenges and goals with the ability to translate requirements to internal teams, ensuring deliverables meet expectations
- Leverage strong interpersonal skills and business acumen to navigate complex client organizations
- Drive project success through well-organized, clear and concise communications in meetings, project management software, and other communication channels with internal colleagues and client stakeholders
- Maintain project tracker and project management tool inputs regularly
- Track and communicate budget usage to internal and client teams, understanding the parameters of the SOW
- Collaborate with internal teams and client to course-correct and/or prioritize workload to ensure quality work is delivered on-time and on-budget
- Lead and coordinate change and issue management at the project and client level, engaging appropriate resources as needed
- Negotiate and manage internal or client concerns that impact project success or client satisfaction
- Partner with management and leadership team to address significant client changes or barriers that may impact client satisfaction, budget and/or timeline or present opportunities
Requirements
- Bachelor’s degree or equivalent experience in a related field
- 5+ years of experience in digital marketing, preferably with an emphasis on email marketing
- 3+ years of experience in project and/or account management
- Experience with project management tools, such as ClickUp, Basecamp, Asana, or Workfront
- Experience working with digital marketing software including email service providers, analytics, CRM and project management tools
- Proficient in Excel and PowerPoint (or equivalents)
- Agency experience preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital marketingemail marketingproject managementaccount managementExcelPowerPoint
Soft skills
interpersonal skillsbusiness acumencommunicationorganizationnegotiation