Technical Account Manager

• Act as a liaison between clients and the laboratory
• Prepare and oversee the preparation and submittal of responses for all complex and routine quotes
• Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI)
• Collaborate with clients and department heads to prepare project plans
• Assist in preparing protocols and project reports as needed
• Provide status updates of ongoing projects
• Monitor SGS activities against quote scope
• Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items
• Ensure pricelists are maintained and accurate with regards to effort required for work
• Working with Lab Manager make sure that invoices are generated and sent upon completion of work
• Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider
• Manage business related complaints relating to Service Quality from enquiry to payment received
• Follow Training SOP for training and training records

Technical Client Manager

Senior Technical Account Manager

Technical Account Manager