Technical Client Manager
SGS
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as a liaison between clients and the laboratory
- Prepare and oversee the preparation and submittal of responses for all complex and routine quotes
- Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI)
- Collaborate with clients and department heads to prepare project plans
- Assist in preparing protocols and project reports as needed
- Provide status updates of ongoing projects
- Monitor SGS activities against quote scope
- Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items
- Ensure pricelists are maintained and accurate with regards to effort required for work
- Working with Lab Manager make sure that invoices are generated and sent upon completion of work
- Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider
- Manage business related complaints relating to Service Quality from enquiry to payment received
- Follow Training SOP for training and training records
Requirements
- Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
- 2–5 years’ experience working as a senior scientist in a lab environment or PhD
- 3-5 years’ experience working in the Pharmaceutical Industry
- 1–3 years’ experience in a customer/client contact position
- Several years’ experience in the area of pharmaceutical analysis and project management
- Thorough knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC
- Experience with bio-pharmaceuticals a plus
- Strong negotiation, communication, customer relation, and interpersonal skills
- Self-starter with entrepreneurial attitude
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
Benefits
- Equal Opportunity Employer
- Accommodations available on request
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pharmaceutical analysisproject managementregulatory affairspharmaceutical developmentCMCbio-pharmaceuticals
Soft skills
negotiationcommunicationcustomer relationsinterpersonal skillsself-starterentrepreneurial attitudeability to manage multiple projects
Certifications
degree in Pharmacydegree in Biotechnologydegree in Biologydegree in Chemistry