Client Services Specialist
SGS
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $27 per hour
Job Level
JuniorMid-Level
About the role
- Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.
- Assists clients in understanding reported results, how they compare to Occupational Exposure Limits, and how anomalies may impact reported data.
- Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.
- Troubleshoots sampling issues, including equipment malfunction and sampling setup errors.
- Enters orders for supplies to ship to clients for sample collection.
- Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.
- Provides quotes and reviews invoice pricing for sample submissions.
Requirements
- Bachelor’s degree or equivalent in Environmental Science, Biology, Chemistry, or a related field.
- Minimum of 2 years’ relevant experience (Strongly Preferred)
- Customer service experience
- Understanding of environmental data and/ or EPA methodology.
- Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
- Adheres to internal standards, policies and procedures.
Benefits
- Participation in the Company’s benefit programs coincident or following the first of the month in which you are hired.
- Immediate eligibility to participate in the Company’s 401K Retirement Plan
- Paid vacation
- Four (4) floating holidays annually
- Seven (7) company observed holidays paid
- Sick time accrual
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
environmental data analysissampling techniquesequipment troubleshootingmethod selectionanalytical compatibilityOccupational Exposure Limitsinvoice pricing revieworder entry for supplies
Soft skills
customer serviceclient liaisondispute resolutioncommunicationteam collaborationpositive representationproblem-solving
Certifications
Bachelor’s degree in Environmental ScienceBachelor’s degree in BiologyBachelor’s degree in Chemistry