• Provide first-level technical support for all issues reported to the service desk.
• Troubleshoot computers and printers.
• Create tickets and deliver essential IT support.
• Support the help desk staff onsite at Reno-Tahoe International Airport (RNO).

Requirements

Knowledge of MS Windows and Windows-based software.
Thorough knowledge of computer hardware diagnostics and repair.
Excellent verbal and written communication skills.
Self-motivated with the ability to work independently and solve complex technical problems.
Ability to work in a stressful environment with professional etiquette.
Experience in a site-based customer service environment preferred.
College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience.
Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees).

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Hard Skills

MS Windows
computer hardware diagnostics
technical support
troubleshooting
ticketing applications
level 1 support
level 2 support

Soft Skills

verbal communication
written communication
self-motivated
problem-solving
professional etiquette
ability to work independently
ability to work in stressful environment

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