Principal Consultant, Change Management
ServiceRocket
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
CloudITSM
About the role
- Design and execute a comprehensive change management strategy, directly applying the ADKAR model (Awareness, Desire, Knowledge, Ability, and Reinforcement) to key activities.
- Conduct detailed change readiness assessments and impact analyses.
- Develop strategic change management plans (communications, training, sponsor alignment).
- Define clear communication channels and messaging.
- Design and deliver highly effective training sessions.
- Ensure the delivery of high-quality, continuous support and reference materials.
- Identify, analyze, and address resistance across all workstreams.
- Define clear, measurable success metrics for change management activities.
Requirements
- 10+ years of professional experience in management consulting, organizational effectiveness, or digital transformation leadership
- Demonstrable expertise in applying structured Change Management methodologies (e.g., ADKAR, Prosci).
- Proven experience in applying the ADKAR change management methodology, linking ADKAR outcomes to technical implementation milestones
- Proven track record leading change initiatives specifically related to Atlassian products (Jira, Confluence, JSM), Cloud Migration, and ITSM transformation
- Exceptional executive-level communication, presentation, influencing, and facilitation skills.
Benefits
- Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
- Stock options: you have the opportunity to participate in the ownership of the company.
- Health insurance: we support you and your family–your well-being matters.
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
- Career pathways program: you can grow horizontally, vertically, or any way you want.
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
- Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ADKARchange managementchange readiness assessmentsimpact analysesstrategic change management planstraining design and deliverysuccess metricsresistance analysis
Soft skills
executive-level communicationpresentation skillsinfluencing skillsfacilitation skills
Certifications
Prosci certification