Support Engineer

• Communicate efficiently and effectively with our customers
• Own customer communications and issues from initial contact until resolution
• Become an encyclopedia of knowledge about relevant products and their capabilities and common application
• Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
• Comply to the escalation workflow for unresolved issues and identify bugs/product issues for the development team
• Resolve issues raised within SLA with the aim of preventing future problems
• Learn, document, and share knowledge with others
• Available to work on EMEA shift is necessary for customer support activities (Afternoon 1pm-10pm)
• Available to work on pre-scheduled weekends on full/standby support

Intern, Support Engineer – AI field

Manager, Technical Support

Premium Technical Support Engineer – Vietnamese Speaking

Premium Technical Support Engineer, Korean Speaking