Systems Engineer

• Act as the final escalation point (L3) for complex server, hosting, and network-related issues.
• Diagnose and resolve critical system failures, network outages, and performance issues.
• Manage, optimize, and secure Linux-based hosting environments (CentOS, Ubuntu, RHEL).
• Administer and fine-tune web servers (Apache, Nginx, LiteSpeed), databases (MySQL, PostgreSQL), and caching layers (Redis, Memcached).
• Develop and maintain automation scripts (Bash, Python, Perl) for server provisioning and configuration management.
• Utilize Ansible, Terraform, or similar tools for automating infrastructure deployments.
• Deploy and manage KVM, OpenStack, VMware, or containerized environments (Docker, Kubernetes).
• Support cloud-based hosting solutions (AWS, Google Cloud, Azure).
• Implement security best practices, including firewall rules, SELinux/AppArmor, IDS/IPS.
• Perform vulnerability assessments and patch management to secure customer environments.
• Set up and manage monitoring tools like Prometheus, Grafana, Zabbix, Nagios.
• Participate in 24/7 on-call rotation for urgent system issues.
• Work closely with NOC, DevOps, and Engineering teams to ensure smooth operations.
• Provide guidance and mentorship to L1 & L2 support engineers.

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Systems Engineer