Senture, LLC

Customer Service Agent

Senture, LLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Handle both inbound and outbound calls with professionalism and care.
  • Use web-based tools to resolve inquiries efficiently.
  • Ensure every customer interaction is smooth, helpful, and positive.
  • Document each customers inquiry information into a database.
  • Verify customers information, making corrections and updates as needed.
  • Actively listen to recognize opportunities to offer additional information to callers.
  • Follow-up with callers as necessary.
  • Use statistical contact center data to make improvements to performance.
  • Outbound calling for surveying to obtain client specific information.
  • Shift and Schedule adherence.

Requirements

  • High School Diploma or GED
  • Prior call center or customer service experience highly desired
  • Effective verbal and written communication skills
  • Ability to multi-task
  • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
  • Ability to sit for extended periods of time
  • Ability to successfully pass a background investigation and drug screen
  • Must successfully pass preemployment criteria testing and internet speed test
  • Enclosed and secure work area with zero distractions
  • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
  • Must be able to meet the minimum internet speed requirements of the program. Hotspots, satellite and wireless internet service is NOT allowed for this role.
Benefits
  • Flexible working arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experiencedata entryinternet navigationstatistical analysisinbound callingoutbound callingperformance improvementbackground investigationinternet speed testing
Soft skills
effective communicationactive listeningmulti-taskingprofessionalismproblem-solvingattention to detailfollow-upadaptabilitycustomer interactiontime management
Certifications
High School DiplomaGED