Customer Service Representative
Sentry
full-time
Posted on:
Location Type: Hybrid
Location: Stevens Point • Illinois, North Carolina, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- Ensures a quality customer experience for our insureds and customers by reducing friction points and ensuring an effortless process
- Listens to and assesses customer needs to take appropriate action to fulfill their requests
- Builds positive relationships and creates customer confidence, loyalty and retention by resolving requests
- Provides timely customer service meeting or exceeding specified service standards
- Receives a high volume of telephone calls for assigned line of business
- Provides upfront assistance to our insureds and customers in need of service
- Navigates multiple systems and technologies to provide and gather information
- Records and files provided information from each call and/or electronic request
- Researches and identifies contact center problems and issues using standard procedures
Requirements
- High school diploma
- Proficiency in Spanish preferred, but not required
- Good human relations skills to deal effectively with customer issues in a professional manner
- Ability to communicate effectively and accurately verbally and in writing
- Knowledge of how to use a computer, keyboard skills and familiarity with software applications such as Excel and Word
- Ability to navigate through various technology software to research and accurately resolve service situations
- Ability to meet or exceed attendance requirements
- Possesses basic critical thinking, creativity, and problem-solving skills
Benefits
- Flexibility through a scheduled Hybrid work model
- Meal Subsidy available for associates who report to an office
- 401(K) plan with a dollar for dollar match on your first eight percent
- Continue education and career development through Sentry University (SentryU)
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave
- Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
computer skillskeyboard skillsproblem-solving skillscritical thinkingcreativity
Soft skills
customer servicehuman relations skillscommunication skillsrelationship buildingcustomer confidenceloyaltyretention
Certifications
high school diploma