Support Engineer

• Monitor network, server, and VoIP systems using real-time alerts and notifications.
• Perform first-level troubleshooting and escalate complex issues to senior engineers.
• Accurately document incidents in ticketing systems and knowledge bases.
• Communicate effectively with customers, vendors, and internal teams during incidents.
• Coordinate with service providers for timely resolution of escalated issues.
• Follow ITIL-based incident management processes and contribute to continuous improvement.

Network Support Analyst

Support Engineer

Customer Support Technician III

Treasury Management Sales Support Analyst

Senior Associate – Oracle Cloud Technical Analyst