Customer Onboarding Team Lead
Sensorfact
full-time
Posted on:
Location Type: Hybrid
Location: Utrecht • 🇳🇱 Netherlands
Visit company websiteJob Level
Senior
About the role
- Be the primary point of contact for your team, ensuring they meet and exceed their performance goals.
- Coach and support your team members in their professional growth, managing all HR-related matters for your team.
- Collaborate closely with other Team Leads and cross-functional teams to proactively identify and address potential challenges.
- Drive continuous improvement within the Customer Onboarding team based on customer feedback and data, by leading initiatives that enhance performance and efficiency.
Requirements
- Proven experience as a Team Lead or Manager in a customer focused environment
- A commercial mindset: you enjoy reaching targets and doing whatever it takes to help your team reach the goals.
- A strong sense of ownership: you take initiative, embrace challenges, and approach obstacles with a positive, solution-focused attitude.
- Excellent communication skills: you are confident in giving constructive feedback and handling difficult conversations when needed.
- Fluency in English (written and spoken).
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingteam managementperformance managementcollaborationcontinuous improvementcustomer focusinitiativeproblem-solvingcommunicationconstructive feedback