Sendcloud

Junior Customer Success Manager – DACH

Sendcloud

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇭🇷 Croatia

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Enable and activate new customers during their critical first six months, ensuring smooth onboarding and product adoption. Provide excellent onboarding through calls, meetings, e-mails or onsite visits.
  • Proactively identify growth opportunities and surface them to our commercially focused team for follow-up.
  • Serve as a key connector across teams:
  • With Sales: ensure seamless onboarding and customer handover.
  • With Marketing: provide customer feedback, support campaigns, launch new features, and host webinars.
  • With Customer Support: step in on escalations involving feature enablement or complex setups.
  • With Product: be the voice of the customer—relay insights and feedback, support feature releases, and shape roadmap decisions.

Requirements

  • Bachelor's degree
  • 2+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce
  • A passion for customer success with strong relationship-building skills
  • Commercially driven mindset—experience with upsell, renewals, or opportunity spotting
  • Comfortable navigating complex setups and cross-functional challenges
  • Fluent in German and English
  • You’re based in Croatia and are eligible to work there
Benefits
  • A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠
  • A good base salary that grows with the company and your accomplishments
  • An additional bonus agreement based on team performance
  • After 3 years of employment, you get a sabbatical of 4 weeks from us
  • Keep growing with a study budget of €2000,- per year!
  • Pension scheme
  • Access to many different discount programs, shop til you drop! 🛍

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
logisticssupply chainSaaSe-commerce
Soft skills
customer successrelationship-buildingcommercially driven mindsetupsellrenewalsopportunity spottingnavigating complex setupscross-functional collaboration
Certifications
Bachelor's degree