Operations

• Reconcile Payment Transactions: Perform end-to-end reconciliation of payment activity using cloud-based tools to ensure accuracy across internal systems and external payment partners
• Analyze and Resolve Discrepancies: Investigate payment data anomalies, identify root causes, and recommend process improvements to enhance data integrity and operational efficiency
• Perform Quarterly SOX Control Activities: Execute required SOX controls on a quarterly basis, confirming system access reviews, documenting evidence of control performance, and ensuring all procedures meet internal compliance standards. Collaborate with Finance, Compliance, and Internal Audit to promptly address findings and maintain strong control readiness
• Maintain Comprehensive Documentation: Create and maintain clear, centralized documentation of workflows, procedures, and system changes to support cross-team visibility and audit readiness
• Collaborate Across Distributed Teams: Work asynchronously with Product, Engineering, Support, and Finance teams to resolve payment issues and align shared operational goals
• Manage PSP Relationships: Participate in virtual meetings with payment service providers and banking partners, follow up on action items, and ensure compliance with SLAs and contractual obligations
• Support Audit and Compliance Processes: Prepare digital records and detailed process documentation to support internal and external audits, ensuring transparency and compliance
• Forecast and Monitor Payment Fees: Analyze fee structures and transaction trends to forecast future payment processing costs, identify cost-saving opportunities, and support budget planning
• Compile AR Reports for Credit Card Activity: Aggregate and analyze accounts receivable data from multiple PSPs to produce regular credit card activity reports, supporting financial tracking, variance analysis, and executive reporting
• Drive Strategic Payment Initiatives: Contribute to high-impact projects aimed at scaling and optimizing payment operations within a remote-first, global infrastructure

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