Transaction Manager
Selene Finance LP
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Texas, Utah • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Review client scope, guidelines and requirements and communicate to the team for each engagement.
- Manage Quality Control analysts and proper feedback loop.
- Responsible for production goals for quantity and quality and meeting SLAs.
- Communicate internally with the VP of Operations to ensure feedback is incorporated in real time.
- Understand and be able to articulate daily/weekly/monthly system and operations processes.
- Identify trends or inconsistencies which can point to potential widespread problems.
- Evaluate inquiry problems and ascertain action steps needed for resolution and effectively communicate to all parties involved.
- Ensure regulatory and compliance policies are implemented and followed appropriately.
- Set team goals, objectives and define employee performance plans to meet established goals.
- Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate.
- Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items.
- Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive.
- Manage track and report results against established metrics both individually by business and jointly for the combined businesses.
- Maintain and drive improvements in overall client experience.
- Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.
Requirements
- Minimum 8 years’ experience in residential mortgage, preferred if primarily due diligence services.
- Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans.
- Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs.
- Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews.
- Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format.
- Solid understanding of the client’s profile, their business and risk appetite.
- Excellent client relationship management skills.
- In depth knowledge and understanding of transaction components that indicate a potential for fraud.
- Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas.
- Strong professional and interpersonal communication skills verbally and through written electronic correspondence.
- Ability to work well under pressure, handle competing priorities and meet deadlines.
- A high level of confidentiality to protect privacy rights.
- Excellent listening skills and the ability to use good judgment.
Benefits
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality controlcompliancecredit riskvaluationfraud riskloan productsNon QMBusiness Purpose LoansSecond LienEquity products
Soft skills
analytical creativitynegotiationproblem solvingclient relationship managementself-motivatedteamworkcommunicationtime managementjudgmentlistening