Jira Administrator
eSimplicity
CloudJavaScriptSQL
Implementation Engineer I
Seismic
full-time
Posted on:
Location Type: Office
Location: Hyderabad • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
CloudSMTPSQL
About the role
- Deliver customized client solutions using the Seismic Enablement Cloud, including data automation, SSO, SMTP, and custom integrations.
- Work closely with global clients, project managers, solution consultants, and offshore teams to ensure seamless delivery of automation and integration projects.
- Analyze client content, data, and requirements to design optimal solutions using Seismic’s platform.
- Advise clients on SSO and SMTP configurations based on user management and email options best practices.
- Write database queries to extract information from various database types using Seismic data automation best practices.
- Collaborate with Solution Architect to design technical solutions for enterprise clients.
- Lead tier one service solution implementations such as Email Opt-Out Sync, Data Loader, and Marketo Activity Writeback.
- Coordinate with offshore teams and ensure timely delivery of project milestones.
- Manage multiple client projects simultaneously across different technical workstreams.
- Identify and escalate risks proactively to internal stakeholders.
- Provide timely support and ongoing services for existing clients in accordance with SLAs.
- Conduct virtual and occasional on-site training for clients.
- Document and promote client enhancement requests to Product and Engineering teams.
- This role requires partial overlap with U.S. business hours (typically 3-4 hours in the evening IST).
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience.
- Minimum 2 years of experience in technical consulting, implementation, or support roles.
- Strong verbal and written communication skills, especially in client-facing scenarios.
- Self-starter with the ability to grasp new technical concepts quickly.
- Demonstrated success in handling multiple client implementations in parallel while meeting deadlines.
- Ability to gather, understand and translate client requirements into deliverables.
- Ability to effectively identify, prioritize and escalate client or project risks.
- Ability to manage offshore teams and communicate effectively using tools like JIRA, Slack, and Chatter.
- Strong analytical and problem-solving skills.
- Ability to adapt quickly to changing priorities and technologies.
- Advanced proficiency with the Microsoft Office Suite including PowerPoint, Word, and Excel.
- Advanced knowledge of SQL and query languages.
- Experience with RESTful API.
- Familiarity with SSO and SMTP.
- Experience with Seismic or other Sales Enablement platforms is a plus.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLRESTful APIdata automationcustom integrationsdatabase queriesEmail Opt-Out SyncData LoaderMarketo Activity WritebackSSOSMTP
Soft skills
communication skillsself-starteranalytical skillsproblem-solving skillsproject managementrisk identificationclient-facing skillsadaptabilitytime managementcollaboration
