SEETO REALTY

Data Entry

• Managing the purchase, sale, rental, or development of properties.
• Monitoring real estate income and expenditure, as well as collecting payments.
• Determining rental income and negotiating lease agreements.
• Authorizing maintenance, repair, equipment, and supply expenditure.
• Negotiating contracts with vendors, suppliers, and contractors.
• Overseeing maintenance workers, cleaning crews, contractors, and groundskeepers.
• Keeping owners informed on taxes, occupancy rates, and lease expiration dates.
• Resolving complaints from residents and tenants.
• Preparing financial statements and records.
• Reporting to real estate owners and investors on a regular basis.

Manager

Real Estate Manager

Administrative Assistant

• Customer Interaction: Interact with customers via phone, email, chat, or in-person to provide assistance, answer inquiries, and resolve issues in a prompt and professional manner.
• Problem Resolution: Listen attentively to customer concerns, identify the root cause of issues, and offer appropriate solutions or escalate complex problems to higher-level support as needed.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively address customer questions, provide accurate information, and offer recommendations.
• Order Processing: Process orders, returns, refunds, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures.
• Complaint Handling: Handle customer complaints with empathy and diplomacy, striving to turn negative experiences into positive outcomes while maintaining customer satisfaction.
• Documentation: Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the company's CRM system or database.
• Cross-selling and Up-selling: Identify opportunities to promote additional products or services to customers based on their needs and preferences, thereby maximizing sales and revenue.
• Feedback Collection: Gather and relay customer feedback to the appropriate departments (e.g., product development, marketing) to help improve products, services, and processes.
• Quality Assurance: Ensure high-quality customer service by adhering to established service standards, protocols, and performance metrics (e.g., response time, customer satisfaction ratings).
• Team Collaboration: Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries or resolve issues that require cross-functional support.

Data Entry

Real Estate Manager

Administrative Assistant / Customer Service