Technical Audit Manager
Sedgwick
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Prepare and manage our technical requirements for quality reviews
- Prepare cases for internal review, and provide details to clients both internally and externally
- Undertake internal audits to include telephony and file reviews, highlighting trends
- Provide training and technical referrals for the team
- Responsible for the oversight and management of the claims reviews for high profile clients and cases
- Responsible for the quality management, output and reporting of the team for liability, disputed proceedings, litigation
- Able to provide advice on complex loss claims
- Involves a reduced caseload of desktop claims for a high profile client
Requirements
- Thorough knowledge of current case law, common law/statutes, and regulations.
- Insurance qualifications are desirable, but relevant experience is equally valued.
- Strong team working and collaboration skills.
- Good understanding of insurance law and policy wording interpretation.
- Knowledge of contract, statute, and civil liability.
- Strong investigation skills and attention to detail.
- Ability to work with corporate clients, small businesses, insurers, and brokers.
- Influencing skills to gain agreement on proposals and ideas.
- Effective listening and empathetic response skills.
- Clear and concise communication skills.
- Motivation to provide prompt, efficient, and personalized service to both external and internal customers.
Benefits
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Other benefits
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Discounts on various products and services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case lawinsurance lawpolicy wording interpretationcontract knowledgestatute knowledgecivil liability knowledgeclaims managementquality managementinternal auditsinvestigation skills
Soft skills
team workingcollaboration skillsattention to detailinfluencing skillseffective listeningempathetic responseclear communicationmotivation for serviceadvisory skillstraining skills
Certifications
insurance qualifications