Manager

• Develop strategies for continuous service delivery improvement and service levels by monitoring and deep knowledge of problem resolution lead times and evaluation of efficiency tools.
• Act as a subject matter expert for the processes and procedures within Service Delivery and Infrastructure
• Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms
• Self-motivated and Self-driven towards Customer Success
• Plan, track and drive solution delivery to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the internal team
• Strong Ability to multitask and handle multiple projects
• Conduct enablement workshops to train users on Securonix platform's operation and maintenance
• Ability to demonstrate Securonix products and services to customers on site and remotely via webinar sessions
• Final quality review and approval for all deliverables for the Service delivery
• Identify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risks
• Ability to present and report up-to the executives to demonstrate product value
• Comfortable working for a dynamic technical organization with a fast-growing customer base
• Responsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Securonix Talent and client teams
• Familiarity with security operations, network monitoring, threat analysis and investigation response solutions
• Ability to understand business problems and a passion for applying technology solutions and leveraging technology trends, to deliver results
• Excellent customer interaction, written & verbal communication skills
• Willing to travel to visit prospects and customers, and to engage in onsite customer work when required
• IMPORTANT!! We can teach you the technology and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what “is possible” with technology, the desire to solve business-critical challenges

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