Customer Success Manager

• Drive customer outcomes and value via digital, 1:M and 1:1 engagements
• Own renewal outcomes across a large customer portfolio, managing forecasting, engagement strategy, contract negotiation and retention goals.
• Empower customers to become self-sufficient SecurityScorecard champions, solving for their immediate needs while focusing on their long term success, value realization, and retention
• Monitor customer health, usage, and lifecycle signals to trigger proactive interventions and prevent risk.
• Design and execute scaled engagement programs (emails, webinars) that drive adoption and product value.
• Partner with Support, Sales, Marketing, and Product teams to route customer needs, share insights, and collaborate on lifecycle improvements.
• Track and analyze the effectiveness of programs, iterating to improve outcomes for both customers and the business.
• Contribute to the evolution of the Scale CS motion, experimenting with new approaches to improve reach, efficiency, and impact.

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