SEB

Client Service Specialist

SEB

full-time

Posted on:

Location Type: Hybrid

Location: Vilnius • 🇱🇹 Lithuania

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Salary

💰 €2,150 - €2,750 per month

Job Level

Junior

Tech Stack

Swift

About the role

  • As a Client Service Specialist, you will be an essential part of SEB’s support function, helping corporate clients navigate and use our digital banking products effectively.
  • Your primary focus will be to deliver timely, accurate, and customer-focused support by handling day-to-day inquiries, resolving standard service issues, and ensuring positive client experience across various communication channels.
  • You will work closely with internal teams to follow up on client requests, monitor open cases, and ensure service quality.
  • In this role, attention to detail, clear communication, and a proactive approach to learning are key to success.
  • You will also contribute to team collaboration by sharing knowledge, supporting colleagues, and actively participating in team routines and initiatives.

Requirements

  • 1+ years of customer service experience – preferably in a corporate or technical support setting
  • Basic technical literacy – ability to understand and use digital banking systems, experience with ticketing tools, MS Office and ability to read different types of codes (ISO 20022, SWIFT MT, txt, etc.)
  • Customer-centric mindset with a passion for continuous improvement
  • Proven ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams
  • Solid analytical and problem-solving skills — ability to investigate and resolve technical issues
  • Team-oriented attitude – open to collaboration, knowledge sharing, and supporting team goals
  • Great communication skills and fluency in English
Benefits
  • International opportunities and working environment
  • Long-term stability
  • Extensive training and learning opportunities
  • Numerous opportunities to move internally - horizontally and vertically
  • A caring, supportive and respectful culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicetechnical supportdigital banking systemsticketing toolsMS OfficeISO 20022SWIFT MTanalytical skillsproblem-solving skills
Soft skills
customer-centric mindsetrelationship buildingteam collaborationknowledge sharingcommunication skillsproactive learningattention to detail