Customer Success Manager

• Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs
• Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
• Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio
• Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek
• Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution
• Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth
• Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction
• Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base
• Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale
• Leverage data and insights to inform client performance and influence internal strategy
• Represent SeatGeek at client meetings, including annual business reviews, and industry events

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