Technical Support Specialist
Seamless.AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels.
- Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base.
- Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business.
- Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift.
- Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed.
- Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption.
Requirements
- 1-3 years of technical customer support experience, ideally in SaaS or with a software product
- Experience with Salesforce Service Cloud ticketing system highly preferred
- CRM experience is a plus
Benefits
- Visa sponsorship is not available; applicants must be authorized to work in the U.S.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical customer supportSaaSsoftware troubleshooting
Soft skills
communicationsolutions-orientedcomposureresilienceadaptability