Sdui

Senior Account Manager – Switzerland

Sdui

full-time

Posted on:

Location Type: Hybrid

Location: St. Gallen • 🇨🇭 Switzerland

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Job Level

Senior

About the role

  • Successfully implement canton-level partnerships at both school and provider/authority levels and translate strategic goals into measurable outcomes
  • Build, maintain and expand strong customer relationships to ensure long-term satisfaction and loyalty
  • Identify and leverage up- and cross-selling opportunities to enable schools to gain the full benefit of our solutions
  • Work closely with Key Account Managers and the Sales Support team to ensure seamless customer experiences
  • Lead onboarding, rollout and implementation of Pupil in schools and educational provider organizations
  • Organize and transparently document all activities in Salesforce to ensure smooth operations
  • Provide structured, practical feedback from the field to continuously improve products, processes and customer experiences

Requirements

  • Excellent communication and relationship skills — you enjoy engaging with people
  • Strong IT affinity and the ability to confidently present digital solutions to diverse audiences
  • Sales-oriented mindset with a focus on customer success and long-term partnerships
  • Excellent organizational and coordination skills to manage multiple initiatives simultaneously
  • Team-oriented, proactive and hands-on work style — you take action and drive things forward
  • Confident use of Salesforce or comparable CRM tools for efficient work organization
  • Fluent in German (C2) and ideally with a good understanding of Swiss German; English skills are an advantage
  • Completed vocational training or university degree in business, education or a related field
  • Proven professional experience in B2B SaaS sales, ideally in digital education solutions
  • Experience with schools, municipalities or public-sector clients is a plus
  • Educational or teaching background is an advantage
  • Demonstrable track record of expanding and deepening customer relationships
Benefits
  • Purpose & Impact: Our vision is to sustainably transform everyday school life – Empower humans to transform education for a better tomorrow!
  • Flexibility & Balance: Flexible working hours, hybrid work several days per week and up to 7 weeks of vacation (5 weeks standard) give you the freedom to shape work and rest to fit your life.
  • Development & Learning: We promote continuous learning — with dedicated learning time, an internal learning platform, individual professional development and German and English language courses.
  • Culture & Collaboration: You enjoy challenges, gladly take responsibility and want to grow with us? Perfect! We value open communication, team spirit and a culture where every person actively contributes.
  • Choose Your Equipment: You decide which devices you prefer to work with.
  • Modern Environment & Well-being: Our spacious office offers room for focus and variety — whether table tennis, darts or foosball. Fresh fruit, free drinks, coffee and tea provide extra energy during the workday.
  • Team Spirit: We celebrate our successes several times a year and strengthen team cohesion with varied events.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B SaaS salesdigital education solutionscustomer relationship management
Soft skills
communication skillsrelationship skillsorganizational skillscoordination skillssales-oriented mindsetteam-orientedproactivehands-on work style
Certifications
vocational traininguniversity degree in businessuniversity degree in education