Support Engineer

• Work directly with customers to identify and resolve customer issues and needs.
• Provide world-class service to customers and ensure customer success post-sales.
• Provide specialized support on both technical and product issues and manage customer escalations.
• Lead and coordinate actions to resolve customer issues while collaborating with Customer Success, Product, and Engineering teams as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholders to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

Customer Support Engineer

Technical Support Specialist

Technical Support Engineer

Technical Support Engineer

Integration Support Engineer

Agente de Soporte Técnico, Bilingüe