Ecommerce

• You act as the point of contact and liaison for the external customer service provider, ensuring excellent customer care
• You resolve complex customer issues at 2nd-level support in close cooperation with our specialist departments.
• You monitor all e‑commerce processes—from order to refund—and continuously improve these processes.
• You monitor customer feedback (e.g., via Trusted Shops), respond to reviews, and develop strategies to increase customer satisfaction.
• You keep an eye on our brick-and-mortar retail operations and ensure coordinated handling of customer issues from our stores at the omnichannel interface.

Customer Service Manager, E-Commerce

Internship in Digital Sales Development – E‑Commerce, Online Shops, Marketplaces