Community Manager

• Opening, securing, and locking down school sites in line with procedures.
• Maintaining safe, clean, and suitable spaces for all lettings activity.
• Supporting our customers during their bookings to answer any queries, whilst ensuring they are complying with our Terms and Conditions
• Being the face of School Space during lettings on site, supporting customers on site during your shifts
• Handing online customers queries that have been escalated by Community Connectors or have been sent through by customers at schools within your cluster
• Resolving customer issues through email or phone communications, including, meeting them on site if needed
• Responding to customer breaches of T&Cs, ensuring clear communication and agreed outcomes
• Managing booking amendments, confirming changes, discussing options where needed, and creating new bookings, especially during exam periods where busy spaces may become unavailable
• Providing phone and chat support to Community Connectors across all of our schools through our On Call line to help them address live issues during your shifts
• Supporting staff scheduling including checking rotas meet requirements and ensuring shift cover is in place

Community Experience Coordinator

Community Engagement Manager

Community Experience Executive

SMM, Community Manager

Global Head of Community