Manager

• Monitor operations to ensure a high quality of customer service; evaluate attainment of recruitment and collection goals.
• Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOP).
• Assist in the development of new Standard Operating Procedures (SOP).
• Act as a role model through the demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance etc.
• Recommend and provide training to donor services staff.
• Work with Donor Services administrative staff to implement organizational changes to the field.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need.

Donor Services Field Manager

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