Customer Support

• Answer incoming phone calls professionally and route as needed.
• Make outbound calls to follow up on estimates, confirm appointments, or provide updates.
• Send appointment reminders and updates to clients via text, email, or phone.
• Manage and update the sales team's Google Calendar.
• Schedule appointments with clients through calls, texts, and emails.
• Ensure no overlaps or conflicts in daily schedules.
• Process customer contracts accurately and ensure all required information is captured.
• Submit and track permits with various city or county municipalities.
• Submit and monitor utility locate tickets (e.g., 811 tickets).
• Follow up with sales reps on outstanding estimates and customer responses.
• Perform general administrative tasks such as data entry, digital file organization, and internal communication support.
• Maintain organized digital records of contracts, permits, utility tickets, and communication logs.
• Assist with improving administrative processes for better efficiency.
• Provide responsive, professional support to the team and customers.

Customer Service Assistant

Senior Support Specialist – Enterprise Systems